Yes, our 24/7 support is available around the clock for your cocktail machine - even at night, at weekends and on public holidays. Catering has no opening hours, so neither does our service.
Hotline 24/7: Our service hotline +49 (0) 5246 930753 is permanently manned. Real technicians, not call centre agents. Average waiting time: less than 60 seconds.
Remote instant service: 24 hours a day, we can switch on your fully automatic cocktail machine and solve problems remotely. At 3 o'clock at night as well as at 12 noon.
Emergency service: In the event of critical breakdowns, our emergency service team is on site within 4 hours - throughout Germany, even on public holidays. For cocktail machines in locations with high throughput.
Chat support: You can reach us via live chat on our website. Quick help with simple questions or operating problems - with no waiting time.
App support: The Cocktailmaker app offers direct support access, problem diagnosis and video instructions. Many questions solve themselves.
Weekend guarantee: Saturday and Sunday are main business days for the catering trade. Our service level at weekends is the same as on weekdays.
Public holiday service: Christmas, New Year's Eve, Easter - whenever guests celebrate, we are there for your cocktail machine. Guaranteed without surcharges or special fees.
International support: We also offer round-the-clock telephone support for events abroad or temporary assignments.
Service level: Average response time: 3 minutes. 95% of all enquiries are resolved within 15 minutes.