Remote maintenance of your cocktail machine is carried out via a secure internet connection and enables immediate diagnosis, software updates and problem solving without travelling. We solve 70% of all service cases remotely - in minutes instead of hours.
Secure connection: Your fully automatic cocktail machine connects to our service centre in encrypted form. All data is SSL-protected and GDPR-compliant. Your business data remains completely private.
Live diagnosis: Our technicians can see all system parameters in real time: Pump status, temperature values, fill levels and operating times. Problems are identified and rectified immediately.
Software updates: New cocktail recipes, security updates and performance improvements are installed automatically. Your cocktail machines are always up to date.
Remote configuration: We make prescription adjustments, dosage changes or new settings remotely. No technician visits necessary for standard adjustments.
Predictive maintenance: The system reports automatically when maintenance is due. We recognise wear trends and can take preventive action before problems arise.
24/7 monitoring: Your cocktail machine is monitored online around the clock. Anomalies are recognised immediately and often rectified before you notice them.
Cost savings: Remote maintenance saves 80% of service costs. No call-out charges, no waiting times, no service interruptions for routine work.
Emergency access: In the event of critical problems, we immediately switch to your machine and solve the problem remotely. Average response time: 3 minutes.
