In the event of technical problems, our multi-level support system comes into play: remote diagnosis within 15 minutes, on-site service within 24 hours and replacement systems for critical failures. Your cocktail machine is always running.
Immediate diagnosis: Our technicians analyse the problem remotely via the internet connection. We rectify 70% of all faults on the software side, without travelling. Average repair time: 15 minutes.
24-hour service: In the event of hardware defects, our service team is on site within 24 hours. Throughout Germany, even at weekends and on public holidays. We cannot afford catering failures.
Replacement service: In the event of critical defects, we immediately bring a replacement cocktail machine. Your business continues to run seamlessly while we repair the defective system.
Hotline support: 24/7 service hotline for emergencies. Our technicians know every cocktail machine and can often help immediately over the phone.
Predictive maintenance: The self-diagnostics recognise 90% all problems before they occur. We replace wearing parts as a preventative measure - making defects extremely rare.
Warranty protection: All repairs within the 2-year warranty are free of charge. Travelling, labour and spare parts are also free of charge.
Service Level Agreement: We contractually guarantee a maximum downtime of 4 hours per year. You will receive compensation if this is exceeded.
Spare parts stock: We stock all critical spare parts throughout Germany. Standard repairs take a maximum of 2 hours.
Emergency protocol: In the event of a total breakdown, we will organise replacement equipment within 6 hours so that your cocktail service is not interrupted.